The Climbers Shop welcomes back customers safely

The Climbers Shop in Ambleside have opened their doors again and are excited to be back up and running. With over 100 years of retail heritage they are incredibly proud to offer a huge choice of clothing and equipment for climbers, mountaineers, hillwalkers and trail runners for use in the Lake District and beyond!

The Climbers Shop is one of the Foundation 150 business supporters who either fundraise for the charity or make a donation. They have reopened their doors again and looking forward to fundraising for the Foundation. Cathy, the shop Manager, tell us their story of reopening….

“It’s taken a little time to adapt to business unusual but our staff have been fully involved in how we re-open our shop as safely as we can. We are all loving being back at work again, welcoming customers old and new through our doors and catching up with friendly faces to see how everyone has fared during lockdown. One of our team made re-useable facemasks so staff have at least two each – if you look carefully you’ll see they have a walking boot lace for a strap which is certainly a lot more comfortable than elastic behind the ears!

Our re-opening has been phased so that we have been able to offer private appointments to customers who are concerned about coming into a busy shop environment but on our fully open days we regularly manage the number of customers in the shop at any one time in line with social distancing guidance. We also close for lunch for an hour so that our staff can take a proper break outside if they wish and to allow for extra cleaning throughout the day.  

          From the outset we put an enhanced cleaning regime into place which, along with hand sanitizers on entry, daily disinfectant sprays and quarantining clothing that has been tried on all adds up to making our shop environment as safe as we can make it. 

               It’s a continual learning curve for all of us as we all have to take responsibility for stopping the spread of Coronavirus but importantly, it has also created some great discussions among the management team about how we can use lockdown almost as a re-set for how we make daily decisions within our business and how they can impact the wellbeing of our staff, our customers, our local community, local environment and climate change as a whole. Last year was our 60th anniversary and we used that as a launch pad to embark on a more sustainable path resulting in over £35,000 in donations to local charities such as Fix The Fells, Mountain Rescue and Community Action Nepal. By working with local charity Brathay to launch the Ambleside Trail 60 Ultra Marathon we succeeded in creating a fantastic event which not only showcased some of the best scenery the Lake District has to offer but also food from some of our fabulous local hotels and café’s. 

               This autumn we plan to build on the valuable information provided at The Lake District Foundations free Green Business Initiative by measuring the carbon footprint of our whole business and ensuring that whatever the winter season may bring, the health of our staff, customers and the environment remain at the heart of our business decisions since this Spring and summer have proved how intrinsically linked we all are.”

               “We are very proud to support The Lake District Foundation by pledging 50p from every sale of our branded Nalgene Water Bottles so they can continue their vital work in protecting the beautiful, unique, fragile, World Heritage Site that we love.”

The Climbers Shop

Cedar Manor is open for business and Covid ready

The Foundation works with over 150 business supporters who either fundraise for the charity or make a donation. The businesses have been busy preparing to re-open safely at the start of July following Visit Britain guidelines.  

The Cedar Manor Hotel in Windermere has been a business supporter since 2007 raising over £17,000 for the Foundation during that period. They re-opened their doors at the start of July after receiving their ‘Good to Go’ accreditation from Visit Britain.   

Jonathan Kaye, Owner of The Cedar Manor Hotel, explains,  

“We have gone through quite an extensive program to get Covid-19 safe. We have received our accreditation from Visit Britain, the Good to Go Kitemark, in July and have now opened our doors. 

To get this we have completed 3 key risk assessments that are all focussed on Covid-19.

First a customer journey, from booking to departing, to ensure they will feel confident and safe at all times.

Second, the staff journey, whether chef, housekeeper, front of house or manager, to ensure they are aware of the new standards and rules and can complete their tasks in a safe environment.

Third, the building. We have been working to make this covid safe by the using an external contractor who will use an environmentally friendly chemical to “Fog” all our rooms and public areas (including the terrace) which puts an invisible coating over all surfaces, even fabrics that lasts 28 days.

We have purchased PPE for staff and training plans have been implemented. We have implemented digital signage in place with sanitizing stations at the entrance and entrances to public areas. Our room folders have been replaced with an APP and Hotel TV channels added for those who don’t use a smartphone, with all you need to know about the hotel.

We have sent emails to guests booking with revised information, pre-arrival emails with detailed information regarding to arrival at the hotel and the option to pay online prior to departure, making it a contactless experience. Also, not forgetting with added our Covid Guest Charter on our website too.

Above all, we are reassuring guests that although it sounds like a “new world”, we want them to come and relax knowing that its safe and they are going to be well looked after.”

Why we support the Lake District Foundation?

“Initially, we joined in 2007 shortly after taking over Cedar Manor. We were introduced to the foundation and understood quickly that a few pounds from each guest would do great work for local charities. What struck a cord for us was the Park being a place to come for free and asking the guests for £2 to help keep the footpaths maintained, preserve red squirrels and do other great work was a no-brainer.

We then looked at our “green” journey and visitor giving is part of gaining green accolades, so as we were already embarked on this process, it was a big tick for us. The guests really don’t mind and love the fact that they can contribute to the well-being of the park.”

What struck a cord for us was the Park being a place to come for free and asking the guests for £2 to help keep the footpaths maintained, preserve red squirrels and do other great work was a no-brainer.

Jonathan Kaye, oWNER
Cedar Manor Hotel 
Jonathan and Caroline Kaye 


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